Scaling GCCs: Strategies for Expanding and Managing Growth

India’s Global Capability Centers (GCCs) have grown rapidly, doubling from 760 in 2012 to over 1,700 by late 2024, with projections of reaching 1,900 centers by 2025, contributing $60 billion in business and employing 1.6 million people. These hubs, spanning industries like software, healthcare, and finance, have evolved into strategic assets driving innovation, digital transformation, and operational excellence. Successful scaling requires aligning GCC goals with parent company strategies, leveraging technologies like AI and cloud, and fostering talent through robust support structures. Partnerships with India’s start-ups further enhance innovation, creating solutions in areas like automation and healthcare. Post-pandemic, GCCs have transitioned from back-office roles to central drivers of global growth, using India’s skilled workforce, cost advantages, and digital infrastructure. At Dexian India, strategic investments in talent, technology, and collaboration enable GCCs to become sustainable growth engines, delivering new revenue streams and aligning with global corporate visions.

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