RMJ Lead Support Analyst

Job Description

We are seeking a skilled and experienced Redwood RunMyJob Support Lead with 10+ years of hands-on experience. The ideal candidate will have a strong understanding of fundamental concepts in job scheduling and automation. The candidate will play a critical role in defining and managing process workflows, integrating SAP systems, configuring process servers and queues, and ensuring seamless scheduling and monitoring of tasks.

• Experience: 10+ Years
• Shift: BKK and UK shift
• Location: Chennai preferred/ remote optional

Responsibilities:

• Good experience in Hyper care activities includes cut over activities, deployment and production support
• Testing trouble shooting and problem resolution of jobs in all 3 environments.
• Good experience in ITIL process
• Manage and review end to end installation and configuration of RMJ by Redwood for Production and nonproduction environments.
• Review and manage process definitions in Redwood RunMyJob to meet operational and business requirements.
• AE/Control M, CPS tool to RMJ job migration analysis and job schedule analysis, comparing job configuration and schedule of jobs pre and post Migration.
• Integrate SAP systems with Redwood to enable efficient and automated workflows.
• Configure and optimize process servers, queues, and other scheduling elements to ensure system performance and scalability.
• Create and maintain schedules, calendars, and time-based triggers to enable seamless job execution.
• Job Queue configuration and administration for each system as per scheduling and business

Responsibilities:

• Review and configure existing OS level event trigger mechanism.
• Checking and rectification of Job name and structures received in job configuration form from functional teams, for new job configuration.
• maintain Job configuration, Process definition and Job chain configuration.
• Monitor the system environment for performance, reliability, and errors, ensuring proactive identification and resolution of issues.
• Troubleshoot job failures and provide root cause analysis to prevent future occurrences.
• Document processes, configurations, and best practices to support system maintenance and knowledge sharing.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Stay up-to-date with Redwood RunMyJob features and updates and recommend improvements to the existing processes.
• Train and guide junior team members, as needed, on Redwood platform functionalities.

Additional Information

Support Lead :

• The ideal candidate will have a deep understanding of job scheduling and automation, combined with strong expertise in Java and Redwood Expression Language. This role focuses on developing, optimizing, and automating process definitions while integrating SAP systems and ensuring efficient configuration of process servers, queues, and scheduling elements.
• Review and Optimize process definitions using Java and Redwood Expression Language (REL) to meet business and operational needs.

• Implement logic using Redwood Expression Language for dynamic and efficient job configurations.
• Create reusable scripts and templates for automating and simplifying repetitive tasks.
• Collaborate with cross-functional teams to gather requirements and deliver customized solutions that align with business goals.
• Document processes, code, and best practices for system maintenance and knowledge sharing.

Stay informed about the latest features and updates in Redwood RunMyJob to identify and implement system improvements.

Who is Dexian?

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.