Servicenow Solution Architect
Job Description
As a Senior ServiceNow Solution Architect, you will be responsible for designing, implementing, and optimizing ServiceNow solutions to meet the business needs of our organization. You will collaborate with stakeholders to understand their requirements, create comprehensive architectural solutions, and ensure that the ServiceNow platform aligns with our strategic objectives. Your role will involve leading technical projects, mentoring junior team members, and contributing to best practices for ServiceNow implementations.
Additional Information
• Solution Design: Develop and document comprehensive architectural solutions and designs for ServiceNow implementations, including modules such as ITSM, ITOM, ITBM, and custom applications.
• Stakeholder Engagement: Collaborate with business stakeholders, project managers, and technical teams to gather and analyze requirements, providing expert guidance on ServiceNow capabilities and best practices.
• Implementation & Optimization: Oversee the implementation of ServiceNow solutions, ensuring alignment with architectural standards and organizational goals. Identify and address opportunities for process improvements and optimizations.
• Technical Leadership: Lead and mentor a team of ServiceNow developers and administrators, providing guidance on complex technical issues and fostering a culture of continuous improvement.
• Integration: Design and manage integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability.
• Compliance & Security: Ensure that ServiceNow solutions comply with industry standards, regulatory requirements, and internal security policies.
• Documentation & Training: Create and maintain technical documentation, including design specifications, integration guides, and user manuals. Provide training and support to end-users and IT staff as needed.
• Troubleshooting & Support: Provide advanced troubleshooting and support for complex issues related to the ServiceNow platform, working with ServiceNow support as needed.
• Innovation: Stay current with the latest ServiceNow features, trends, and best practices. Advocate for new technologies and methodologies that can enhance our ServiceNow environment.
Who is Dexian?
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
