How GCCs Evolved from Fake Names to Global Innovation Leaders

At the center of this conversation is Kaushik Das, a global GCC leader with 25+ years across brands like Target, JCPenney, Giant Eagle, and Catalyst Brands India. Starting his GCC journey in 2002 at a call center, Kaushik went on to build and transform multiple GCCs, lead 400+ member analytics teams, and eventually serve as Managing Director of JCPenney India—a true full-circle journey. In this episode of the GCC Leader Series, Kaushik joins Kumar Rajagopalan and Anilesh Seth for a candid discussion on how GCCs in India have evolved from cost centers to innovation-led global hubs—packed with real stories and practical leadership insights.