What Really Makes a GCC Succeed? Cost Centers or Capability Builders

In this episode of Dexian Talks – The GCC Leader Series, we sit down with Abhilash Raghavan, Chief Business Officer at NLB Services, who brings over 25 years of experience and has helped establish 30+ GCCs for iconic global brands including PepsiCo, Delta Airlines, AB InBev, Target, LSEG, and more. Abhilash shares candid insights on why cost arbitrage is now an expectation—not a strategy, and how mid-market companies can successfully build GCCs in India. Why size doesn’t matter, but engagement models do & what separates a GCC leader from a site manager to “GCCpreneur” mindset.